The Common Use Passenger Processing System [CUPPS] was a key project planned by John Wayne Airport (JWA) under its Airport Improvement Program. The CUPPS project is a centralized computer system, consisting of hardware, software, and network equipment and infrastructure. Virtual thin clients, printers, scanners, and associated equipment will be located at the gates and ticket counter positions and other locations. Self-service kiosks are located in the ticketing lobby and throughout the terminals. Redundant “Head-End” equipment, a collection of servers and associated software, also connect the gates, ticketing and kiosk equipment with each other and the individual airline computer servers to provide duplicative systems in the event of a system failure. Snyder Langston also provided the related operating software for the systems. The CUPPS project also included the removal of existing millwork and installation of new millwork at the gates and ticketing locations, together with related floor and finish repairs and electrical work.